Privacy Policy

1. OVERVIEW
   1. 1. The Eykamp Seeds website and incorporated online store, located at www.eykampseeds.com.au (Website), is owned, controlled and operated by Eykamp Seeds Pty Ltd (ABN 29 139 521 154) (Eykamp Seeds, we, our, and/or us).  We operate business selling a variety of grass seed, gardening and other similar products (Products) via our Website and in-store via our third party stockists (Services).  
      2. We are committed to protecting the privacy of individuals (you/your/yourself) we interact with in connection with the provision of the Services, through the website and otherwise in relation to the operation of our business.  
      3. We will handle Personal Information that we collect or obtain in connection with you engaging with our Services in accordance with this Privacy Policy and Collection Policy (Policy) and the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles which are set out in the Privacy Act (Australian Privacy Principles). Personal Information has the meaning as defined in the Privacy Act (Personal Information). 
      4. This Policy contains information about: 
         1. how you may access your Personal Information held by us; 
         2. how you may seek correction of your Personal Information held by us;
         3. how to make complaints about any privacy-related concerns.
      5. If we change this Policy, we will display notice of changes on our Website or otherwise notify you in writing. 
      6. If you provide a pseudonym to us or wish to remain anonymous in the course of requesting the Services, we may not be able to provide the full extent of our Services, however your use of the Website will not be limited. 

1. HOW DO WE COLLECT YOUR PERSONAL INFORMATION? 

We collect your Personal Information in the following circumstances: 

1. 1. 1. where you have requested our Products and Services to be provided to you; 
      2. where you complete a purchase, form or registration process in relation to our Products and Services on the Website, or otherwise;
      3. where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise; 
      4. where you are interacting with the Website, through the use of browser cookies or trackers; 
      5. in such other situations, which we will inform you of from time to time, where we collect Personal Information from you that is reasonably necessary for the proper function of our Website or delivery of our Products and Services; and
      6. from time to time, from third parties, such as our third party stockists, who may provide your Personal Information to us under a commercial arrangement for the purposes of providing our Products and Services to you or resolving complaints or other issues you may have concerning our products.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
   1. 1. We usually collect and store the following types of Personal Information: 
         1. names, addresses, e-mail addresses, phone numbers, geographical information, and other Personal Information that you may voluntarily provide to us to assist us to provide our Products and Services.
      2. Because of the nature of the Services we provide, we may require you to accurately identify yourself so that we can ensure that we invoice and deliver our Products to the intended party. 

1. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
   1. 1. We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, other than if we are required to do so by law.
      2. We may use and disclose your Personal Information for the following purposes: 
         1. providing our Products and Services to you;
         2. to provide you with further information about our Products and Services, as requested by you;
         3. to personalise your experience of our Website;
         4. to respond to feedback and complaints;
         5. for the development of new Products;
         6. for enforcement of the Terms of Use on our Website;
         7. for direct marketing purposes;
         8. to notify you of important changes to our Website or content on the Website that may be of interest to you;  
         9. to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
         10. for any other purpose for which you give your consent.
      3. We may also disclose your Personal Information:
         1. to third parties used by us to assist with providing the Services that you have requested, including sub-contractors, our Website hosting provider and technology service providers;
         2. to any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us;
         3. to lessen or prevent serious threats to the health and safety of an individual or the general public; and
         4. to assist in locating missing individuals.   

1. DO WE SEND YOUR PERSONAL INFORMATION TO PARTIES OUTSIDE AUSTRALIA?
   1. 1. From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with providing our Products and Services. We may disclose your Personal Information to these third party services providers who may operate outside of Australia, or operate in Australia with servers located outside of Australia.  
      2. As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us. 

1. ARE WE RESPONSIBLE FOR THIRD PARTIES’ WEBSITES AND SOCIAL MEDIA LINKS?

This Policy applies solely to Personal Information collected with regard to providing our Products and Services. We are not responsible for the collection of information and/or privacy practices of any third parties whose websites may be linked to on our Website, our third party stockists, our social media accounts (e.g. Facebook, Twitter, YouTube) or in our e-mail communications to you. We refer you to the privacy policies and terms of use for the relevant third parties. 

1. WILL WE SEND DIRECT MARKETING COMMUNICATIONS TO YOU?
   1. 1. Your Personal Information may be used by us to offer you new Products via our Services, or to make other promotional communications to you related to our Services and Products. 
      2. If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in e-mail communications sent to you, or by contacting us (see section 11).  

1. DO WE COLLECT PERSONAL INFORAMTION THROUGH COOKIES AND ANALYTICS TOOLS?
   1. 1. We may use cookies technology to store data on your computer using the functionality of your browser.  Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use but if you do this, our Services (and our Website) may not work properly.  The information stored in the cookie is used to identify you.  This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
      2. In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser.  The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies. 

1. HOW DO WE KEEP PERSONAL INFORMATION SECURE?
   1. 1. You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your Personal Information, we cannot guarantee its security. 
      2. If you suspect any misuse, loss, unauthorised access, modification or disclosure of your Personal Information provided to us, please contact us immediately.

1. WILL WE TRANSFER YOUR PERSONAL INFORMATION?

If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

1. WHAT IF YOU HAVE QUESTIONS ABOUT THIS POLICY?
   1. 1. If you:
         1. have any questions about this Policy;
         2. wish to request access to any Personal Information that we hold;
         3. wish to correct or update your Personal Information that we hold; or
         4. wish to make a complaint or discuss any other privacy concerns you may have,

please contact us using the following details:

email: Attention: The Privacy Officer [email protected].

1. 1. 1. We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information. 
      2. If you have a complaint or a privacy-related concern, please give us the opportunity to resolve matters by contacting us first using the methods outlined above. Once we have received a complaint, we will try to work with you to resolve the matter.  
      3. For further information on privacy, you may wish to visit the website of the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.